Rose Simple Syrup

We understand that buying fresh food and products online requires trust, and we go to great lengths to ensure that our products arrive to you in perfect condition, promising delight with every bite.

 

Due to the perishable nature of our products, we are unable to accept returns or offer refunds once an order has been dispatched. We believe that this policy is necessary to maintain the integrity of our products and to ensure the health and safety of all our customers.

 

If you have any concerns about your order, please contact our customer service team at hello@basilfamilyfarm. We are here to assist you and ensure your satisfaction.

 

Thank you for choosing Basil Family Farm, where we bring the goodness of the land and warmth of family to your home.

Thank you for shopping with us! Below is our detailed shipping policy to ensure clarity and transparency about how your order will reach you.

 

Shipping Methods
We use USPS Ground Advantage or USPS Priority Mail to deliver all orders. Shipping costs and delivery times will vary depending on your location and the shipping method selected during checkout.

 

Order Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email once your order is processed and ready for shipment.

 

Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the status of your shipment directly through the USPS website.

Shipping Times

• USPS Ground Advantage: Estimated delivery is typically 2-5 business days.
• USPS Priority Mail: Estimated delivery is typically 1-3 business days.

Please note that delivery times are estimated and may be subject to delays due to weather, carrier issues, or other unforeseen circumstances beyond our control.

 

Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

 

Lost, Damaged, or Stolen Packages
We are not responsible for lost, stolen, or damaged packages once they are handed over to USPS. If you experience any issues with your shipment, please contact USPS directly to file a claim using your tracking number. We will do our best to assist you in resolving any shipping issues.

 

Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

If you have any further questions about our shipping policy, please feel free to contact us at hello@basilfamilyfarm.com

Thank you for your support!