Store Policy

Customer Care

At Basil Family Farm, we pride ourselves on providing the highest quality produce and products to our valued consumers, who we consider part of our family. Our commitment to excellence ensures that every item we offer meets the highest standards of freshness and taste.

We believe in "bringing the goodness of the land and the warmth of family to your home." Our dedicated team is here to assist you with any questions or needs, ensuring that your experience with Basil Family Farm is nothing short of exceptional.

Thank you for choosing Basil Family Farm. Your satisfaction is our top priority. You can reach us at 1stkingsvending@gmail.com. We look forward to continuing to serve you with the best nature has to offer.

Refund/ Exchange Policy

At Basil Family Farm, we pride ourselves on providing fresh, high-quality produce and goods. Due to the perishable nature of our products, all sales are final and no refunds or exchanges are given.

We encourage all customers to carefully inspect the products before purchase to ensure they meet your expectations. Please inspect without causing damage or interfering with the quality of the product.

Our team is here to assist you with any questions you may have to ensure you make the best selection for your needs. Your satisfaction is important to us, and we are committed to helping you make informed choices.

Thank you for supporting Basil Family Farm.

Privacy & Safety

Effective Date: May 22, 2024

Welcome to Basil Family Farm. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information.
Non-Personal Information: Browser type, IP address, pages visited, and other non-identifiable information.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Communicate with you about your orders and our products.
Improve our website and customer service.
Send you promotional materials, if you opt-in to receive them.

3. Information Sharing and Disclosure

Basil Family Farm does not sell, trade, or rent your personal information to others. We may share your information with third parties only in the following circumstances:

To fulfill your orders (e.g., with shipping companies).
To comply with legal requirements, such as in response to a subpoena or similar legal process.
To protect our rights and property.

4. Data Security

We implement a variety of security measures to protect your personal information. Your information is stored on secure servers and is only accessible by a limited number of employees who have special access rights to such systems.

5. Your Rights

You have the right to:

Access and update your personal information.
Request that we delete your personal information, subject to certain legal exceptions.
Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us at 1stkingsvending@gmail.com.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. You can set your browser to refuse cookies, but some parts of our site may not function properly.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Basil Family Farm
1stkingsvending@gmail.com

10. Governing Law and Dispute Resolution

This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the state of Georgia. Any legal actions or proceedings arising out of or related to this Privacy Policy shall be exclusively brought in the courts located in Dekalb County, Georgia.

Payment Methods

At Basil Family Farm, we strive to provide flexible payment options for our customers' convenience. We accept the following payment methods:

Cash
Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
Digital Payments (e.g., Apple Pay, Google Pay, PayPal)

Please note that payments made via credit card may incur a processing fee. We appreciate your understanding and thank you for supporting Basil Family Farm.